Frequently Asked Questions
We have an open visitation policy and encourage you to visit often and regularly. We do ask if you are experiencing signs and symptoms of an illness that you refrain from visiting until you have recovered. Our centers may be secured for safety purposes however each center has signage directing you to the appropriate entrance for after-hours visitation. If you have specific visitation questions or need additional assistance, please call our center at (863) 293-3100 and we would be happy to assist you.
How do I find out about activities provided for the resident?
There are social programs and activities to match the capabilities and needs of most resident. Activities go a long way in assisting the healing process for those involved in rehabilitation. Our activities include: musical performances, current events update, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, and volunteer involvement.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, ice cream socials and other holiday events. We always welcome volunteers, friends and families to visit and attend our special events.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Palm Garden of Winter Haven
Attn: ___________________ Room No. _____
1120 Cypress Gardens Blvd.
Winter Haven, FL 33884
Consider using our Send a Greeting feature on the website. Just type the recipients name and type your message. When it arrives in our email box we will print it and hand deliver it to your loved one.
Is smoking permitted in the facility?
For the safety and welfare of our guests, residents and team members, we do not permit smoking.
Is it okay to bring family pets when visiting?
Yes if they have all their shots current and are on a leash.
Are there special instructions for parking?
There is a parking lot with wheelchair access.
Is there a beauty and barbershop on site?
Yes, we have beauty and barber shop services at the facility.
Internet WiFi available?
Yes, we offer Internet WiFi free for residents and their guests.
What telephone access is available for residents and their families?
There are telephone hookups in each room. We can assist in getting a phone line with the local phone company.
Are televisions available?
Yes, we have televisions in every room.
Is cable TV available?
We offer access to cable TV for all residents in their rooms. Please call our front desk for details.
Outpatient Therapy Questions
How do I get started with outpatient therapy?
If you are currently receiving inpatient therapy at our facility, your therapist can provide information on outpatient therapy services.
If you are not a resident at our facility, please contact your physician to obtain a prescription for therapy services.
How do I make an appointment for therapy?
Contact our therapy department to schedule an appointment.
What does outpatient therapy cost?
Medicare, Medicaid and most private insurance may cover all or part of your therapy costs. Please contact your insurance provider or speak to someone in our business office for details.
What do I wear to therapy?
Wear loose and comfortable clothing to your therapy sessions.